Refund policy

RETURNS, REFUNDS & EXCHANGES POLICY

At Sabah LLC, we want our customers to be satisfied with their purchases. If you are not completely satisfied with an eligible item, you may request a return within 7 days of receiving your order.

Return Eligibility

To qualify for a return, the item must:

  • Be unused, unworn and unopened where applicable.
  • Be in its original packaging.
  • Have all original labels, tags and accessories attached.
  • Be in a condition that allows us to resell the item as new.
  • Be accompanied by proof of purchase or the relevant order number.

Items that are used, opened, damaged, incomplete, missing packaging or otherwise not in resellable condition may be refused or may receive a reduced refund.

All bundled products, party kits and sets must be returned with all original components.

How to Request a Return

Before sending any item back, please contact our Customer Support Team:

Email: marketingsabahllc@gmail.com
WhatsApp / Phone: +971 50 310 1512

Please provide:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.
  • Photos where applicable, particularly for damaged, defective or incorrect products.

Do not send items back before your return request has been approved.

Once your return is approved, we will provide instructions on how and where to return the items.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If an item arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible with your order details and supporting photographs.

If the issue is confirmed to be caused by a product defect, shipping damage or an error by Sabah LLC, we will arrange an appropriate solution.

Change-of-Mind Returns

If you are returning an item because you changed your mind, ordered the wrong item, no longer require it, or the product was not what you expected:

  • The customer is responsible for the return shipping cost.
  • Original delivery/shipping charges are non-refundable.
  • A restocking fee of up to 15% of the purchase price may apply depending on the condition, type and packaging of the returned item.

The final refundable amount will be confirmed after we receive and inspect the returned products.

Exchanges

We currently do not process direct exchanges.

If you require another item, colour, size or variation, you may return the eligible product in accordance with this policy and place a new order separately.

Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped or handed over to the courier, it cannot normally be cancelled. You may request a return after receiving the order, subject to the conditions of this policy.

Non-Returnable Items

For hygiene, health, safety or product-integrity reasons, certain products cannot be returned.

These may include:

  • Cosmetics and makeup.
  • Wigs, beards, artificial hair and similar products.
  • Prosthetics and related accessories.
  • Undergarments, hosiery, socks and stockings.
  • Used, soiled, dirty or damaged goods.
  • Opened DVDs, CDs, software or other recorded media.
  • Costumes.
  • Bundles, party kits or costume sets containing non-returnable products.
  • Personalized, customized or special-order products.
  • Gift cards.
  • Clearance or final-sale products where clearly identified as non-returnable at the time of purchase.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Return Shipping

For returns that are not caused by a defective/damaged product or an error by Sabah LLC, return courier/shipping costs are the customer's responsibility.

Customers may use a courier service approved or instructed by us after the return request has been accepted.

We recommend keeping your return tracking information until the refund has been completed.

Refunds

Once we receive your returned item, our team will inspect it.

We will notify you whether the return has been approved for a refund.

If approved, the eligible refund will be issued to the original payment method used for the purchase.

Any applicable:

  • Original shipping charges,
  • Return shipping costs, or
  • Restocking fees

may be deducted from the refundable amount where applicable.

Refund Processing Time

After receiving your returned item, please allow approximately 10–15 business days for us to:

  • Inspect the returned product.
  • Complete the quality check.
  • Approve the eligible refund.
  • Process the refund.

After we process the refund, your bank, card provider or financial institution may require additional time to reflect the amount in your account.

Contact Us

For any questions regarding returns, refunds or exchanges, please contact:

Sabah LLC
Email: marketingsabahllc@gmail.com
WhatsApp / Phone: +971 50 310 1512
Abu Dhabi, United Arab Emirates